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Returns and refunds

Oxfam Unwrapped cards represent a donation to Oxfam Australia and we do not offer refunds if you change your mind.

In the unlikely event your Unwrapped card(s) arrive damaged or get lost in the mail, we’d be happy to arrange a replacement for you. This applies to printed and electronic card types.

To arrange a replacement, or for any other queries about your order, please contact our team on 1800 034 034 or email enquire@oxfam.org.au To help us resolve your issue quickly, please have your order details on hand or forward your order confirmation email to us with a brief description of the problem.

We will endeavour to dispatch your replacement order as soon as possible. Please see our delivery information for standard delivery times.

If you would like to provide feedback or lodge a complaint you can find information about how to do so here